Every return parcel with the right slip. Without an agent typing a word.
Your customer opens a return ticket on your Freshdesk portal. XyloSure turns the form fields into a return slip in your house style and posts it as a reply. The customer prints it and puts it in the box.
This exact flow already runs in production for a customer that handles its RMA process in Freshdesk.
- RMA no.
- RMA-2026-0412
- Ticket
- #18734
- Serial number
- SN 4471-0098-B
- Reason
- Defective on delivery
- Return to
- Warehouse, gate 3
Put this slip in the parcel. Without it we cannot match your return.
Sound familiar?
What goes wrong
An agent asks for the serial number, builds a slip in Word, retypes the data and emails a PDF. Parcels still arrive without a slip or with the wrong number, and the warehouse cannot tell which ticket the box belongs to.
How it feels
Your agents feel like typists. Your team lead has to explain to a customer that their parcel is "somewhere in the warehouse".
Why it shouldn't be like this
A customer with a broken product should not be punished with paperwork. And a company should never lose its own parcels.
The real problem is the Word template and the retyping. Every agent fills it in a little differently, and every retyped serial number is a chance to get it wrong.
How XyloSure fixes it
- Ticket created
The customer fills in your portal form: order number, serial number, reason.
- Ticket created
XyloSure creates the return slip in your house style and posts it as a public reply on the ticket.
The customer prints the slip and puts it in the parcel. Your warehouse sees the ticket number on it.
- Status changed
When the ticket reaches a status you choose (for example "Ready to ship back"), the agent fills in a popup with required fields.
- Status changed
XyloSure creates the return shipment document in the ticket, with every field complete.
What does it save you?
Default values are example assumptions, not market data. Replace them with your own numbers.
If nothing changes
Lost parcels, customers waiting weeks for a replacement, and agents doing admin instead of support.
With XyloSure
Every parcel matched to its ticket. Agents back on real customer questions.
One price per Freshdesk account
One price per Freshdesk account, no matter how many agents you have. Use the calculator to see what the paperwork costs you today.
- All four flows: returns, repairs, service reports, transport damage
- Documents on ticket creation and on status changes
- Required fields in a popup for agents
- Word templates in your house style
- Ticket, contact, company and custom fields
- Your first template built for free
Questions
Does the customer need an account or extra tool?
No. The customer uses your existing Freshdesk portal form. The slip arrives as a normal reply on their ticket.
Which data can be on the slip?
Any ticket field, including your custom fields, plus contact and company details from Freshdesk. You choose the fields.
Can we use our own layout?
Yes. The document is a Word template in your house style. We build the first one for you for free.
What about the shipment back to the customer?
When the ticket gets the status you choose, the agent fills in the required fields in a popup and XyloSure creates the return shipment document.
Get your first template free
Send us your current form or Word template. We rebuild it as an automatic XyloSure document in your house style and send you the result. No cost, no obligation.
- Your current form rebuilt in your house style
- You see the result before you pay
- Reply within one working day
Or call us: +32 3 376 33 37