Damage reported, claim file ready. Stop paying for someone else's mistake.
Your customer reports damage through a portal form. XyloSure immediately turns it into a damage report with everything the carrier asks for. When you file the claim, the agent adds the amount and reference and gets the claim document.
Built on the same engine that already runs a customer's RMA process in production.
- Ticket
- #27760
- Order
- SO-55821
- Carrier
- Carrier · track 1Z…88
- Damage
- Glass panel cracked, top right corner
- Reported
- 02-10-2026, day of delivery
File created on the day of reporting.
Sound familiar?
What goes wrong
A customer reports damage. The photos are spread over three emails, the order number is missing and the carrier wants a complete file within a short deadline. The file is late or incomplete, the claim is rejected, and you pay for the replacement yourself.
How it feels
Frustration about paying for someone else's mistake. Stress about deadlines. The feeling that the carrier always wins.
Why it shouldn't be like this
Whoever did not cause the damage should not have to pay for it.
The real problem is the incomplete file. Not the carrier, but the missing order number, the forgotten detail, the missed deadline.
How XyloSure fixes it
- Ticket created
The customer reports the damage via a portal form: order number, carrier, tracking number, description, photos as attachments on the ticket.
- Ticket created
A damage report with all details is in the ticket right away. The customer gets a confirmation.
- Status changed
Status "File claim": a popup with required fields for damage amount, carrier reference and delivery date.
- Status changed
The claim document in your house style, ready to send to the carrier.
What does it save you?
Default values are example assumptions, not market data. Replace them with your own numbers.
If nothing changes
Paying for replacements yourself and missing claim deadlines.
With XyloSure
Claims filed and paid. Less loss every year.
One price per Freshdesk account
One price per Freshdesk account, no matter how many agents you have. Use the calculator to see what the paperwork costs you today.
- All four flows: returns, repairs, service reports, transport damage
- Documents on ticket creation and on status changes
- Required fields in a popup for agents
- Word templates in your house style
- Ticket, contact, company and custom fields
- Your first template built for free
Questions
Which details can the damage report contain?
Everything from your portal form and the ticket: order, carrier, tracking, description, plus contact and company details.
What about photos?
The customer attaches photos to the ticket via the portal form, so they stay with the file in Freshdesk.
Can we use the carrier's own claim form?
We can rebuild a carrier's form as a Word template so the fields land in the right place.
What are the deadlines for a claim?
They differ per carrier and contract. Check your carrier's terms; XyloSure makes sure the file is ready on the day of reporting.
Get your first template free
Send us your current form or Word template. We rebuild it as an automatic XyloSure document in your house style and send you the result. No cost, no obligation.
- Your current form rebuilt in your house style
- You see the result before you pay
- Reply within one working day
Or call us: +32 3 376 33 37